Your contact centre is vital - and we agree that having your own agents is critical to your success. However, did you realize that you could save 63% of the infrastructure running costs over the next three years?  Or help your agents improve efficiency by 18% by routing calls intelligently? It’s time to think differently to think outside the box. We recently helped one high street organization identify almost £750K cost savings by: Saving CapEx investment in new hardware, Eliminating ongoing hardware maintenance charges and the ‘End-of-Life’ worries, Showing how internal staff could be redeployed, Introducing new services to streamline their business, improving the caller experience, Boosting caller revenues by 6%, A recent Frost and Sullivan report showed that Hosted Contact Centre technology is now accepted by the largest corporations and our user community is growing at 40% per annum. Join this webinar to find out why!

Imagine that you are the Customer Services Manager for an insurance company. Suddenly a group of customers are complaining that some of your agents have promised a ‘one-year-cool-off period’ instead of the usual ‘one-month-cool-off period’.  It’s an important issue that raises many issues of regulatory compliance, not just agent training - and lots of business is at stake. How quickly could you find those calls? All you have is several man-months of anonymous recordings. You could wade through the recordings manually if the call were important enough. Even then, you may still miss that vital few seconds because, after all, we’re all human. Or you could find the exact phrase in a matter of minutes using our Speech Analytics technology. This webinar is a ‘Speech Analytics for beginners’ course. We’ll cover the subject from a practical user’s perspective using real life examples that show how the technology works and how it is applied to contact centre applications.

In this webinar we will be giving a ‘hands-on’ presentation showing why Hosted Contact Centres are becoming the preferred platform for many companies. After a brief presentation delegates will be shown how to set-up and operate a contact centre for a small travel agency using the NewVoiceMedia ContactWorld platform. Applications will include the development of an IVR, programming the ACD and an introduction to CRM integration.

The Payment Card Industry has strict guidelines for anyone company collecting credit card details over the phone. The requirements are intended to protect the card user from fraud and vary in needs according to the number of transactions every month. Any organization not conforming to them puts their very business at risk - financial penalties can be prohibitive and the card service could even be withdrawn.

Imagine that you are the Customer Services Manager for an insurance company. Suddenly a group of customers are complaining that some of your agents have promised a ‘one-year-cool-off period’ instead of the usual ‘one-month-cool-off period’.  It’s an important issue that raises many issues of regulatory compliance, not just agent training - and lots of business is at stake. How quickly could you find those calls? All you have is several man-months of anonymous recordings. You could wade through the recordings manually if the call were important enough. Even then, you may still miss that vital few seconds because, after all, we’re all human. Or you could find the exact phrase in a matter of minutes using our Speech Analytics technology. This webinar is a ‘Speech Analytics for beginners’ course. We’ll cover the subject from a practical user’s perspective using real life examples that show how the technology works and how it is applied to contact centre applications.

In this webinar we will be giving a ‘hands-on’ presentation showing why Hosted Contact Centres are becoming the preferred platform for many companies. After a brief presentation delegates will be shown how to set-up and operate a contact centre for a small travel agency using the NewVoiceMedia ContactWorld platform. Applications will include the development of an IVR, programming the ACD and an introduction to CRM integration.

Categories have now been confirmed for the North East Contact Centre Awards 2009. Now, in its seventh year, this event rewards the achievements of employees who have made the contact centre industry such a great success, as well as recognizing company excellence in the region.

British company Bicom System and Inspire Communications Ltd are going to organize an event so that they are inviting all to the Grand Launching Ceremony of their World Leading Call Center and Telecom solution. It is a historic event for the newly emerged call center and IP telephony industry in Bangladesh.

To participate in this competition, registration should be from 27th June to 12th July. Organizers are hopeful about the participation of at least 80 groups in the competition.

There will be the discussion by the technologists on visual studio dot net, sql server, windows seven.

To add even more value to this year's conference offering, we were pleased to announce the launch of an additional Customer Strategy stream, in partnership with Customer Strategy magazine.

Covering a total of eight core issues from emotional engagement & employee behaviour, to defining your contact centre strategy and workplace culture & change management, this year’s programme covered the complete contact centre/customer service spectrum.

Reeve Systems, Software Company, has arranged a workshop on The Present Condition of IP Telephony. Recently, As BTRC has newly announced the rules of IP Telephony licence, they have arranged the workshop for the IP Telephony business related companies. It has been arranged in hotel of Dhaka on 21 May, 2009 and Yeasef osman, Minister of Science, Information and communication, was the chief guest there. Beside this, Zia Ahmed, chairman of BTRC, Moazzem Hossain, MP, Aktaruzzaman, Habibullah N karim were also present.

Cartoon Bangladesh is going to arrange a day long workshop on Dimensional Animation. By 22 May 16, 2009, dimensional cartoon character, web, banner, text and some other related topics will be discussed in this workshop.

The event will be for two days from 17-18 May,2009