BTRC Invites Opinion from Stakeholders and General Public on Call Centre Po

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BTRC Invites Opinion from Stakeholders and General Public on Call Centre Policy [Jul 19 2009 00:07:38]
The Bangladesh Telecommunications Regulatory Commission has looked for the stakeholders and public opinion on a draft policy to set up the local and international call centres in the county for taking merits of the booming business dominated by India in the South Asian region. The draft policy had been posted on the website of BTRC by Sunday. Stakeholders and the general people had been invited to post their opinions. A call centre, centralized in an office used for receiving and transmitting a large volume of requests over telephone, is a booming business. Some Asian countries are enjoying its full merits with the help of a vast and cost effective workforce of educated, English speaking personnel, low cost technology and state support. It is noticed that there are about 11 billion call center industries in neighboring India banking on back office jobs which has mostly come from big European and US companies. The revenue of industry has been set in order to grow to $30 billion by 2012, according to Indian National Association of Software and Services Companies. The call centre is conducted by a company to administrate incoming product support or answer inquiries from customers demanding information. It includes a diverse range of activities like sales support, airline, hotel reservations, technical queries, bank accounts, client services, receivables, telemarketing and market research. We have looked for the public opinion on call center policy before making it final in order to invite applications for licenses. The government should note down the policy carefully to facilitate the local information technology firms to tap the vast market since enough work is coming to the developing countries from the developed ones. India is getting billions of dollars through banking on the booming growth in the call centre business. Bangladesh has a very bright prospect to grab an important portion in the market, mainly in the non voice segment.