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Bangladesh Call Center Training
[Mar 15 2009 00:20:09]
Without a proper phone training program in place chances are that customer's telephone experience with the organization isn't being maximized. The phone skills and techniques used by the team members are essential to organization's image.
Customers deserve top slash telephone customer service. Anything less and missing out on a golden opportunity to develop long term, loyal relationships with customers and potential customers.
To get one chance to make a first intuition. It is essential to creating a positive first impression for effective phone answering skills that sets the tone for the rest of the customers interaction with the organization.
For achieving a customized phone training program to improve business, phone etiquette in business office or call center contact the experts who offer training for Call Center. To establish telephone etiquette excellence, experiences help organizations. Creating powerful and lasting telephone based customer experiences training experts help customer service call centers, small medical offices, and all types of organizations. Customers first impression of organization is often a telephone call. Implementation of an effective telephone etiquette skill training program is essential.
Training Courses
Call Center Foundations Training Course
This course was designed specifically for the business person entering or transferring to a call center, and others accountable for interfacing with call center professionals. It is of most value to:
Leaders stimulating with forming a call center
Professionals new to the call center task
Managers and executives with call center supervision
Recently promoted agents and team leads and those with getting higher responsibilities
IT, human resources, marketing, and other professionals that sustain or interface with the company call center or help desk
Consultants and sales professionals with call center clients and scenario
Call Center Foundations presents the 'big picture", and introduces participants to the module parts, job roles, and performance factors that make up today's world-class call center.
Call Center Manager Training and Certification
To brush up most important call center management skills and update the vision for building and leading a highly qualified team in compliance with current best practices.
Call Center Supervisor Training and Certification
This is the most up-to-date training and certification program for call center supervisors. The v2.0 CCCS certification preparatory program trains supervisors in important communication, leadership and coaching skills, and presents best practices for the development of advanced agent training, motivation, maintenance, collaboration, performance capacity, and self-assessment programs.
Call Center Metrics, Analytics, & Reporting
This seminar equip with a methodology for creating and using metrics that help to manage call center and drive positive behaviors.
Essential Skills and Knowledge for Effective Incoming Call Center Management. This training course help to build a solid foundation for successful call center management.
Call Center Training usually highlights training modules related to:
Call Center Profession
This deals with recognizing the functions, arrangement and key players of a typical call center and the subsequent uniqueness of the business.
Increased Customer Relationship
This generally refers to the effective ways using Key Performance Indicators to balance the contradictory interests of the call center's stakeholders or the valued customers.
Workforce Management
This aspect of the training relates to the forecasting, scheduling, occupancy and staffing principles and their consequent impact on the life of the CSR and the success of a call center.
Call Center Technologies
The training on call center technologies bring about excellence in customer service, through state-of-the-art call routing applications and a mixture of other latest performance management tools.
Performance Management
This refers to the different ways through which the long-term value of a customer could be defined. Also,the application of CRM (Customer Relationship Management) ethics to recognize and skillfully respond to the valued customers.
The different channels for delivery of training comprise of:
Face-to-face classroom training
Conference sessions
Web-based seminars (webzines)
Self-paced training (books and toolkits)
Bangladesh Professional Training Institute (Bangladesh)
Description:
BPTI has entered into the skill development sector of Bangladesh in early 2006, with the platform of R&G Group. BPTI has earned the reputation of being a cost effective and career oriented training institute in Bangladesh. This has happened as BPTI got the support from the experienced and committed faculty and management team work hard.
BPTI's Services for - Domestic & International Call Centre Support includes:
Call Center Agent Training
Call Center Management Training
BPTI Training Contents:
CUSTOMER SERVICE
GLOBAL ACCENT
CULTURE SENSITIZATION
COMMUNICATIVE ENGLISH
Institute of Call Center technologies (ICCT) (Bangladesh)
Description:
Institute of Call Center Technologies is the leading training and development organization in Bangladesh. ICCT driven by a vision to provide cutting edge learning solutions to organizations and individuals to succeed and enhance performance, Of training and consulting professionals. ICCT trying to bear best international practices and deep local Knowledge to their clients and students.
It is the first call center training institute in Bangladesh which actually provides the total solution including softwares, technologies, human resource and the technical supports of a call center industry with an office space of 1500sqft situated at Farmgate, Dhaka, Bangladesh
URL: http://www.icctglobal.com/
Part of Hero Group, Hero Mindmine Institute (HMIL) a subsidiary announced the launch of a call centre training institute in Dhaka, Bangladesh.
Windmill Education Services (WESL), the authorized Business Partner of Hero Mindmine Institute Limited for the country of Bangladesh is the newest venture of the Windmill Group, which is involved in human development sector. Collaborating with the vision of Hero Mindmine, WESL aspires to build Skilled Human Resources by giving the light of training & education and enhance the career performance. Its recent collaboration with Hero Mindmine shows the companies commitment in bring state of art know how to Bangladesh market for giving world class training and courses for developing skilled manpower.
Bangladesh is the country where the potentiality of IT related business is very high. Bangladesh has an underdeveloped, yet a very promising ICT sector," said Ram Venuprasad, project manager, Technical Assistance for the Development of Bangladesh's ICT sector, Commonwealth Secretariat, at a press briefing. "With the current potential, Bangladesh should have generated at least $32 million a year through outsourcing and other services, rather than its actual $3-4 million," he mentioned. He reasoned that this redundancy is, due to the lack of an adequate marketing plan. "Hopefully with the completion of this project, Bangladesh would be standing firm with the marketing strategies that it always missed previously,"
Windmill Group got the first HCCP and Call Center license under the umbrella of ONECALL, another wings of the Group. The 200 seats ready to use call center is backed by Software solution from Drishti and hardware by HP. Group has a plan to expand it to 1000 seats within February 2009.
The contact details of Windmill Education Services Ltd. is as follows
Hero Mindmine Institute Limited (Windmill Education Services Ltd. )
House # 90, Road # 5, Block F
Banani, Dhaka-1213
Phone # 9893773, 8835379
Fax # 9891253
Email: info@windmillbd.com
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