Bangladesh call center software provider

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Bangladesh call center software provider [Mar 20 2009 21:20:27]
Call Centre Solutions-Synthesys
Noetica is a software development company specializing in Agile Customer Interaction Management solutions for the call centre. Synthesys provides the most intuitive agent guidance technology on the market by combining Service Oriented Architecture and Business Process Management Call Center Software techniques delivered through a unique visual logic-mapping interface.

Synthesys features:
CTI interfaces to over 40 different PBX platforms.
Complex agent applications.
Agent performance monitoring tools
Use of multiple applications on the desktop.
Inbound email processing tools.
High performance Dialer with patented technology and voice recording.
Bulk email and SMS campaign management.

PlantCML VESTA Pallas 2.6 Service Pack 2

PlantCML, an EADS North America company, has announced the release of VESTA Pallas 2.6 Service Pack 2 for Emergency Call Centers. VESTA Pallas 2.6 Service Pack 2, IP-based call taking solution for call centers offers 2 to 12 call taking positions.

VESTA Pallas 2.6 Service Pack 2 is designed as a state of the art converged voice and data solution to offer a choice of IP enabled alongside conventional functionality. Its latest features include improvements in IP call with the IP Key Expansion Module, support of IP phones with TDM handsets and the Element Manager to ease configuration and facilitate faster backups.�

Syntellect CT Connect 7.5

Syntellect, Call center interaction management solutions provider, has released of Syntellect CT Connect Version 7.5.
Syntellect has included many updated switch supports in Version 7.5 for better performance and requirements of the end user.
The 7.5 version gets additional PBX switch support to the product and also includes new releases of PBX switches that previously supported Ericson MX One, Alcatel OmniPCX Enterprise, Cisco Call Manager and Mitel ICP 3300.