Present Situation of Call Center in Bangladesh

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Present Situation of Call Center in Bangladesh [Mar 15 2009 00:44:37]
According to a recent research done by the San Antonio-based research and consulting firm Frost & Sullivan Inc., the call center outsourcing market reached $19.5 billion in revenues in 2005 and is likely to reach $20.1 billion in the course of 2012. The outsourcers are also under increasing demands to do more than just increase efficiencies. Clients expect outsourced call centers to improve retention, and reliability as well. These days, companies look during vendor selection process is political stability of the location. They will certainly make sure that the location is in a politically stable place for doing business at ease. As Bangladesh from this perspective needs to work hard to prove that the company will get 100 per cent support from the government and leading political groups. For the Bangladeshi organizations entering into successful call center outsourcing relationship requires a major time commitment.

The prospects of this industry very new to Banglad esh, Bangladeshi companies initiated joint venture with USA and India to open up training academy in collaboration with Call Center School, the leading for the professional development of individuals in the Call Center industry. It has been claimed that Bangladesh can take advantage of the rising costs of operating call Canter in Philippines and India in recent years by utilizing its low wages and large labor force. There is man power available for employment in Call Centers at much lower rates here than in neighboring India, capability of the existing work force of carrying out the complex responsibilities of Call Centers.

Habibullah N. Karim, President of Bangladesh Association of Software and Information Services (BASIS) also the Chairman of the IT Committee of American Chamber in Bangladesh (AmCham) said that the call center opportunity is real and Bangladesh can have a share of this market through aggressive entrepreneurship.

The call centers provided hot business prospect but Bangladesh is a late entrant. As such Bangladesh does not have the starter benefit. Bangladesh must study the mistakes made by entrepreneurs in India and Philippines and carefully perform its business plans after going through the full diligence rotation. Any miss-step early on could curse disaster for the whole industry. It�s a large chunk of today's Bangladeshi youth is aspiring to work in a call center. Good salaries, professional work environments, and chances to enhance one's communication skills, and exposure to customers on the other side of the globe, all have proved to be enough to ensnare candidates in huge numbers.

But because of lack of exposure to the extremely aggressive standards of Call Centers that there is an acute lack of human resources in Bangladesh with the specific set of skills that are required to excel in this industry. That is why, although a Call Centers operative can be hired for 20,000 rupees a month in India, a salary of more than 50,000 taka will be sufficient to induce a person with similar sets of skills to become a call center operative in Bangladesh under current circumstances Mr.Saif the call center is a dot com phenomenon which may soon be dispensed with like its predecessors. On the country, it believes that this is a HR intensive industry which uses IT as a support mechanism. Bangladesh has access to the similar technology available in the United States and India.

Although Bangladesh is a late entrant in the market, it is optimistic about the long run possibilities for Bangladesh. But for these possibilities to materialize, Bangladeshi organizations need to have a major time commitment and make investments in developing the man power to meet the international standards. Comparing the training academies for call center that have sprung up like mushrooms all over the country.