Terms and condition to apply for call center license

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Terms and condition to apply for call center license [Mar 15 2009 00:58:13]
If you want to apply for call center license then you should follow some rules and regulation provided by the BTRC. Here are the Terms and condition to apply for call center license:

1. Call centers are not considered to extend the services to other Call Center operators. A call center must have at least 5 seats or agents.
2. Interested parties or companies willing to start Call Center business shall apply for license to the Commission in prescribed form (BTRC) available in the website www.btrc.gov.bd.
3. Any company that itself operates Call Centre for its customers within the country does not require any license from BTRC. This license is only applicable for services those are outsourced to the Call Centre operators by another party.
4. The license will be given to individuals, partnerships, companies or joint venture companies registered under existing applicable laws of Bangladesh. Foreign equity is limited to maximum 45% for Bangladeshi Call Centers. For Non Resident Bangladeshis maximum of 70% ownership will be allowed. For Captive international call center that means call centers setup by an overseas company to serve its own customers only; full foreign direct investment by the company will be allowed as per applicable laws of Bangladesh.
5. If any Telecommunication operator like Mobile, PSTN, ISP, DDCSP, IGW, ICX, and IIG is desires to commence Call Center business, it will have to separate the Call Center location from its existing premises.
6. No fund can be raised locally from the financial institutions or individual in Bangladesh for foreign investment. Foreign investors must bring fund as equity from overseas.
7. The employment of foreign expatriates in call center is limited to 10% after 1st year of operation. Relevant Government rules and regulations of foreign personnel employment have to be followed.
8. International and Domestic Call center services can be extended under single license subject to terms and conditions contained in this guidelines.
9. HCCSPs would require additional license to operate Call Center.
10. A licensee can have multiple call centers under a single license. The locations with number of agents and client details will have to be registered with the BTRC before operation.
11. The Call Center operators will inform the BTRC in prescribed form of any addition of call agents in its existing call center or addition of Call Center before activation.
12. If the operator proposes to change the location of Call Center it will inform the BTRC in prescribed form before relocation and service commencement.
13. The license holder can also set up �Disaster Recovery Center�. The Disaster Recovery Center can only be used during any situation when the main Center, cannot be used or becomes inoperative. Disaster Recovery Center has to be situated inside Bangladesh.

So if anybody wants to setup any call center then he or she should follow the above terms and conditions provided by the BTRC.