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How to find Outsource? [ Mar 30 2009 21:32:44 ]
It’s an important issue that how to find outsource? Many of the call center license holders have already established their call center business in Bangladesh. But it is very easy to establish a call center but very difficult to find outsource. We have everything to provide the customers but we need to know how to reach to them. If we just look at the successful countries those who are already dominating the call center industry then we can get the answer of that question.



Just have a look at the world’s leader companies; where they establish their call center and who are the lucky call center companies can get their contract and how? As for instance, SONY had established their call center in India. A leading outsourced services provider in India called SITEL had been appointed by SONY to provide customer care services for its main consumer electronics products. SITEL is handling first and second level inbound customer enquiries via telephone, e-mail, letter and fax. They are handling approximately 25,000 enquiries per month. If we look at the SITEL then we can see that their good reputation and experience had attracted the SONY Company. To describe the reliability of the SITEL the Mark Billinge, General Manager Customer Service Group of SONY said that,” SITEL’s experience and expertise in providing solutions in this sector was a key factor in our selection of the company for our UK operations. We went through an extensive research phase and opted for SITEL based on both the quality of their proposal and their proven track record in providing support in our industry.” Now you may think that for a new company, it’s completely impossible to gain goodwill; because they are just new in the market.

Again look at the HP (Hewlett-Packard), the most popular name of the computer industry. HP has their business operation whole over the world. HP is one of many technology companies who have moved a variety of high skilled tasks to countries such as China and India, which offer skilled workers, lower wages, and cheap cost. This multi billion company also chose India to setup their call center. HP had set up a contact center in Bangalore to support U.S. customers who use HP consumer products. This HP call center supports English-speaking customers in the United States via about 5,000 employees from partner companies based in countries including the Canada and United States.

Dell, another strong brand name in computer industry, is also operating in India to handle telephone calls from consumers in the United States and elsewhere around the world. Dell is now the world's largest PC maker over HP. They are interested to the India only for the good infrastructure and low cost. They also have the business activities in India. In a bid to provide value-added services to its customers, the Rs 1667 Crore Philips has launched its first call centre called ‘Philips Call Centre’ in India. Philips has their five call centers in major metros like Mumbai, Kolkata, Chennai and Bangalore. They also are planning to expand the number. Nokia also has their call center in India, China and Philippines. I think we all are very well-known about the world popular multinational bank named Citibank. The Citibank has their operation more than 40 countries whole over the world. They also setup their call center in the Philippines.

If you now look at the stories of those great companies then you sure can easily explore the same things are happening for the all companies that they are looking for the cheap rated countries for their call center like India, China, Philippines but most of them are the U.S or U.K based companies. The Bangladeshi Call Center companies also may take that advantage. We have all kinds of opportunities to attract them. We have cheap rated human resource, good infrastructure, friendly governmental policies and all other equipments and resources. Our call center companies may contact with them directly and let them know about our competitive advantages. If some of them will think for expand their call center then they also may take Bangladesh into consideration because we have all to give them. Even our call center companies can serve in cheapest rate that they mainly looking for. So, if you are thinking about finding outsource then don’t wait any more. Just contact with the companies directly through mail fax, internet or telephone and let them know about you. We hope you will get a better response from them.

Job Recruiting Agent at USA [ Mar 23 2009 03:29:30 ]
ATS Services Pvt. Ltd. Services & Description:
A recent McKinsey study has estimated overall expense reductions of up to 40% when low value-add back office operations, such as data entry, are moved to India. Incredibly, these cost savings increase when more complex tasks such as call centers, data mining, and underwriting are involved when compared to the cost of providing these services in the U.S. or the U.K. The real kicker, however, is a measurable increase in productivity and quality at the same time. Training in products and processes is much more effective due to low turnover (10-20%) experienced in India, so employees enjoy a learning effect at their jobs and are able to specialize where appropriate.
Contact Info
E-mail: john@johnhartwell.com
Phone: 978-448-8182 Fax: 978-448-8182

InteQ Corporation Services & Description: These solutions are delivered through Managed Services or Professional Services and range from basic infrastructure monitoring to fully integrated application and infrastructure management with problem resolution.
Contact Info
Email: john.thompson@inteqnet.com
Phone: 781.275.3400

KOM7 Technologies Services & Description: Leveraging new technologies using proven and cost effective method for each client. Working with customers to achieve their business objectives is highest priority. In view of this, have entered into partnerships with complementary technology companies to provide clients with the latest advancements in software, Internet and mobile communications technologies.KOM7 Technologies focuses on building products and providing specific services that are tailored to user requirements and preferences, and are designed to ensure customers' satisfaction, return on investment, and long term product performance benefits. Services experts know exactly where to look and what to do to improve business processes, reduce costs and wring highest returns from investments.
Contact Info
EMail: shivu@kom7.com
Phone: +91.44.24995510 Fax: +91.44.24997741

Outsourcing Insight, Inc. Services & Description: The main focus will be on those service providers working within the areas of IT, BPO, and Communications Network Management. OSI evolved to address this outsourcing marketplace specifically to assist in preparing large, complex bids and proposals typically in response to an issued RFQ or RFP issued by Technology Partners International (TPI) and Everest, in addition to the consulting divisions of the Audit/Consulting firms: Andersen, KPMG, Deloitte Touche, Pricewaterhouse Coopers (Monday) and Cap Gemini/Ernst & Young. These industry consultants provide a valuable service for the originating Client, however due to conflict of interest issues, the originating consulting firms are unable to provide assistance to the service providers in responding to the RFPs.OSI is able to provide a competitive advantage by:Coach & assist supplier's A & B pursuit teams and minimize differences across teams Qualifying the deal.
Contact Info
Email: bbatts@united.net
Phone: 6158285050

Job Recruiting Agent at UK [ Mar 23 2009 01:26:26 ]
Mercuri urval Services & Description: With 900 consultants operating out of 80 offices in 21 countries and with 5 offices across the UK, we combine global reach with local knowledge.Developing Your People, Your Organisation and Your Competitive Strength“I’ve worked with a lot of professional advisers in the past 12 months, not all enjoyable relationships, but you guys are different, you’re human.” Managing Director, PSS Ltd.“Candidates are treated with respect, which in my experience is not always the case and this I feel, is fundamentally important. I was very impressed with the process, the quality of the work and the commitment to successful delivery of the solution.” Managing Director, Arquest Ltd.“You have helped me a lot with my new team and I have learned a lot in the process. I hope we have the chance to do more work with you.” Vice President, Pearson Education.“Mercuri Urval is an extremely professional company who has a real empathy with what we are doing.
Contact Info
EMail: dani.amini@mercuriurval.com
Phone: 020 8901 6316

Entelegen Services & Description: Benefits of using Entelegen as your European sales team:> INSTANT ACCESS to a first class sales team which easily grows or shrinks in line with your needs > PROVEN IN all stages of selling, from pipeline generation through to contract negotiation and closing> LONG-TERM EXPERIENCE, a proven track record in European sales which reduces risk> “FIXED PRICE” billing for careful cost management and easy budgeting> SWITCH ON and off services as your requirements and budgets dictate> LOWER COST than hiring full-time staff and saves on recruitment fees.
Contact Info
EMail: info@entelegen.com
Phone: 01252 720 635 Fax: 01252 720 636

NIIT SmartServe Ltd Services & Description: SmartServe offers a full range of BPO services including Back office, Transaction processing, accounting, customer services and Call centre operations. Our strength lies in delivering customised BPO solutions requiring a strong Training and Knowledge management slant, where people need to get skilled to a higher standard.Ideally suited for the Insurance, Banking and Financial Services industries, Smartserve has had early success in establishing a Regulatory compliance operation in the Insurance industry for a leading network of IFA’s in the UK. Outbound calling for Market Surveys is another area of expertise.
Contact Info
EMail: rajiv@niit.co.uk
Phone: 44 1494 539 333 Fax: 44 1494 539 444

Baron Online - Corporate Services with passion Services & Description: Premier supplier of Corporate Services Out-tasking and preferred supplyer of several organisations (i.e. UNISYS, Commonwealth Business Council, MIFEX, EDG). Technical Documentation, Presentations and Regionalisation of web page content, brochures, newsletters, interactive CD ROM for German, Dutch and English speaking audiences.
Contact Info
EMail: info@baron-online.net
Phone: +448700174060

Job recruiting agent at India [ Mar 23 2009 00:16:18 ]
KG Information Systems Private Limited Services & Description: 1. Transcription (Medical, Legal, Media) 2. Investor Relations Services, 3. Engineering Design Services 4. Medical Claims processing 5. Financial Services, 6. Back office support 7. Tech Support, 8. Software Development, 9. Software Testing 10. Indexing Services KGiSL is an ISO-9001:1994 and ISO-9002:1994 company certified for its compliance to international quality standards and procedures, in Software Engineering and Engineering Design Services. KGiSL is also an SEI CMM® Level 4 company.
Contact Info
EMail: prassadh@kggroup.com
Phone: +91 422 2666187 Extension: 326 Fax: +91 422 2666325

MASTEK LIMITED Services & Description: Mastek offers offshore software development, applications management, CRM/eCRM and consulting services for the Financial Services, Insurance, Manufacturing, Telecom and Retail sectors. Clients include Fortune 1000 companies. Offer solutions using technologies like Java(TM), EJB(TM), J2EE(TM), JSP(TM),Sun Solaris, UNIX, C and C++, XML, TCP/IP among others.
Contact Info
EMail: marketing@mastek.com
Phone: 091 22 28247745,

LG Soft India Private Ltd. Services & Description: Industry focus includes Manufacturing, Retail, HR, Healthcare, Digital Broadcasting, MRO. Technology specialization includes client/server, web, mobile, embedded, home networking.LG Soft is an SEI CMM Level 5 company, belonging to the US$ 92 billion LG Group of South Korea. We have offices in Bangalore, Delhi, San Jose, London, Seoul and clientele worldwide.
Contact Info
Email: aurijit@lgsoftindia.com
Phone: 5275711 Extension: 138 Fax: 5275641 282 Fax: 091 22 56951331

Scope e-Knowledge Center Ltd Services & Description: These include: (i) Center for Database Services providing database building, abstraction and indexing services. (ii) Center for Business Research offering bespoke market research and the preparation of profiles and reports. (iii) Center for Investment Research providing support for equity investment research on companies, markets and products.
Contact Info
Email: sivadas@scopeknowledge.com
Phone: +91-44-24402813 Extension: 24 Fax: +91-44-24402802

Outsource Investment to Bangladesh [ Mar 22 2009 21:39:56 ]
Global market recession makes Bangladesh's software industry a very suitable harbor for outsourcing as many western and European companies shifted their focus on the country for low-cost IT services, sector insiders.


Bangladesh software export has achieved hefty growth in recent months, as more than 400 software and IT companies are exporting their services to around 30 countries in the world. President of Bangladesh Association of Software and Information Services (BASIS) Habibullah N Karim said, "Global economic downturn hastened export growth of our software industry." He also includes, "Bangladesh software industry will become a 500 million U.S. dollars export earning sector by 2013-2014 fiscal year (July 2013-June 2014) if the recent trend of robust growth continues,” Bangladesh fetched over 14 million U.S. dollars from export of software in the first five months of the current 2008-09 fiscal year with nearly 100 percent growth. The target set 30 million U.S. dollars of software export for the current fiscal year after the sector earned 24 million U.S. dollars in 2007-08 fiscal years which were 2.24 million U.S. dollars in 2000-01 fiscal years. Bangladesh has already become a large ground of potential human resources with bright propensity, quality and natural ability in software development during the last few years. Bangladesh approximately 20 billion taka (about 285.71 million U.S. dollars) software industry currently employs near 20,000 expert and semi-skilled professionals. Although a majority of the companies are exporting software services to the North America, recently there has been hopeful performance by a good number of firms in European and East Asian markets, mainly Japan. Following global companies interest about Bangladesh software industry, many local and foreign IT firms are investing for developing high-quality software taking advantage of low-cost work force here. Many global companies over the last few months to come and invest in the country as they think developing software here will help them to trim down their cost of operation and remain competitive in global market in the wake of economic downturn. Among the hundreds of export-focused companies at least 30 companies have been set up either as joint venture or as ODC (Offshore Development Center) with hundred percent overseas investments in the country in the recent past. The European Union has by now ranked the South Asian country as one of the top20 outsourcing destinations in the world. To meet the high quality standard of offshore jobs and meet the terms with the expectation of overseas clients, the companies in Bangladesh are rightly focusing on putting in place global standard practices and processes. New government vision to make digital Bangladesh by 2021 will also help local software industry to grow as it is expected to provide more budgetary supports like tax and duty cut to woo more investment in the IT sector. The Bangladeshi government presently provides 60 percent of the salary/allowance cost for recruiting interns (fresh graduates) by any software companies. Bangladesh is now connected to Submarine Cable Network South East Asia-Middle East-West Europe-4 (SEA-ME-WE-4), has already brought all of its major cities and towns under high-speed and low-priced fiber optic backbone. Bangladesh Software & IT Services Industry Makes an impressive Entrance in Outsource World New York 2008. The partaking of Bangladesh at the premier IT outsourcing exposition in USA named Outsource World New York created quite a stir. The Bangladesh deputation secured 107 qualified prospects from the Outsource World NY exhibition the highest so far from one exhibition.

Most common criteria that the outsource call center company looking [ Mar 21 2009 21:36:19 ]
In the recent age the outsourcing is very famous to the all types of business. Mainly the term outsourcing is concern with the business activities done by and through the third party who will work on behalf of the parent organization. Normally the outsourcing is done by the large organizations those who are looking for cost cut and more professional service against their products or services. But the main reason of outsourcing is minimizing the cost. Sometime it is very difficult to handle a large number of employees under a single management. In that situation some portion of the jobs are done by any third party those who are not a part of the parent organization or who have no direct business relationship with the parent organization. For minimizing the cost the outsource company wants to go for the lower rated organization. Into any outsourcing business there have two organization; the parent organization those who provide the business or a part of their business to other and the receiver who are working on behalf of the parent organization. Sometime a middle man may involve for negotiating between them.


The tendency of outsourcing is mostly seen in the call center business. Because, it is very difficult to maintain a call center; extra effort will be needed to handle call center. So, the companies send it to the third party. But the question is that, “what the outsource call center company is looking for?” The outsource call center company main searching for the following criteria when the go for the outsourcing contact:

Location The location is very important for the outsource call center company. Sometime the outsource call center company want to take the location advantage through outsourcing. As like the American companies having Call Center in Bangladesh can enjoy 24h service because of the 11 hours of time difference.

Budgeting The costing is a very important issue for outsource call center company. The outsource call center company always want to minimize the cost. The Asian country can provide the human resource and all other resources in very low cost. So the most of the outsource call center company want to establish their outsourcing relationship with the Asian countries.

Infrastructure For any outsource Call Center Company, the good infrastructure is essential. The networking system, organogram, government policy, terms and condition, communication media and many more are related to the infrastructure. For a well reputed company the good infrastructure in must. The strong and well organized infrastructure can provide a quality full call center service and can meet the desired customer needs.

Skilled people Skilled people or agent is also a necessary option for outsource call center company. Only the skilled and well trained agents can deliver a high quality call center service. The agents should have multi language skill and the good customer handling capability. The agents are the main issue for the outsource call center company.

Reliability Without the reliability the rest of the criteria are useless. The outsource call center company is looking for the reliability. As they are sharing their secrete business data as well as policy so they will expect the possible security of that. So the reliability and trustworthy is mandatory for the outsource call center company.
So, those are the most common criteria of outsource call center company for what they are looking for. Before entering into the outsource call center company all should have to achieve those criteria.

Bangladesh Call Center Job Sources [ Mar 17 2009 04:31:09 ]


The call center jobs are the most wanted today. The young generation is attracted by this job sector because it is very easy to get and low experience is required. Most of the call centers companies are provide training after the selection. There also have many call center training institutions from where the people can get short course on the call center job. It is also easy to find the call center jobs. Here are some possible Bangladesh call center job sources:



On-Line Sources
On-Line is the great source of call center jobs. As it is IT based industry and the applicants are also used to the On-Line searching for their jobs so the call center employers circular their jobs at the website. Most of the well known companies are advertising their call center jobs at their own website as well as they also place it to the on-line jobs site. Here are some addresses of the Bangladesh on-line job source:

1. Grameenjobs.com
RM Center 4th Floor 101 Gulshan Ave, Dhaka-1212
Phone: (02) 8811362, 9891756

2. Bdjobs.com
8th Floor - West BSRS Bhaban 12 Karwan Bazar, Dhaka 1215
Phone: (02) 9117179, 9140345, 0152312815

3. Jobsa1.com
Rawshan Tower (2nd floor) 152/2A/2, Panthapath, Green Road, Dhaka-1205
Phone: (02) 9676339, 0152-309199

4. Jobsdiary.com
9/C Motijheel C/A, Shahnewaz Bhaban 4th Floor, Suite 11, Dhaka 1000
Phone: (02) 9564616, 0191-510531, 0171-161317

5. deshijob.com
Section #11, Block # A, Road # 8, lane # 3 House # 1, Mirpur, Pallabi, Dhaka-1216
Phone: (02) 0152363859, 0188429429

6. Jobstreet.com
BSRS Bhaban (Level 5) 12, Karwan Bazar, Dhaka-1215
Phone: (02) 9114331, 9118497

7. Cyberjob.com.bd
House - 26, Road - 28, Block - K, Banani Dhaka – 1213
Phone: (02) 9888712, 8817270, 9893308-9


Newspapers
The newspapers are also a great source of the Bangladesh call center jobs. The call center job providers choose the newspaper as their job source because still now many people are depending on newspapers as their job source. The list of the newspapers those who provide the call center jobs are as follow:

1. The Daily Star
2. The Daily Prothom Alo
3. The Daily Jugantor
4. The Daily Amader Somoy
5. The Daily Ittefaq
6. The Daily Janakantha
7. The Bangladesh Today
8. New Age and more


E-mail Marketing
Recently the E-mail Marketing is very popular media of the job circular. If you have any E-mail ID then sometimes you may have the experience of the E-mail Marketing. The call center job providers often use E-mail marketing to search the employee.


College/University Forum
In Bangladesh many college and universities have career forum. The employer sometime contacts with them to search the call center employee.


Personal Communication
Personal Communication is also a great source of the call center jobs. To find the perfect and reliable employee the personal communication works like magic.


Now it’s your turn to decide yourself the source of the call center jobs.

Bangladesh Call Center Salary Range [ Mar 17 2009 01:15:30 ]
As we have already mention the possible jobs title of the local call center; now we are here trying to give an idea about the salary range of those positions:



Senior Call Center Business Analyst:
This is a higher level job of the call center. The Senior Call Center Business Analyst's main responsibility is monitor the all sections of the call center and find out the possible opportunity for the call center. Senior Call Center Business Analyst also creates the new dimension of the business. The possible salary range of the Senior Call Center Business Analyst is around 40,000 TK to 70,000 TK.

Junior Call Center Business Analyst:
Junior Call Center Business Analyst holds just a lower responsibility than the Senior Call Center Business Analyst. This position is just for help the senior person. In any call center there may have more than one Junior Call Center Business Analyst. The salary range of the Junior Call Center Business Analyst is around 30,000 TK to 60,000 TK

Senior Call Center Coordinator:
The Senior Call Center Coordinator is a very important body of the call center. Senior Call Center Coordinator's main role is coordinate with the customers; may be regular or potential; and develop a strong business relationship with them. 30,000TK to 50,000TK is the possible salary range for the Senior Call Center Coordinator.

Junior Call Center Coordinator:
Junior Call Center Coordinators are the helping persons of the Senior Call Center Coordinator. They are just subordinate of the Senior Call Center Coordinator and hold the similar responsibilities. The smart salary range of the Junior Call Center Coordinator is 20,000TK to 40,000TK.

Call Center Floor Manager:
Call Center Floor Manager is a mid-level job of the firm. The main responsibility is take the proper monitoring among the agents and makes sure the facilities of them. The salary of Call Center Floor Manager may very between 15,000TK to 25,000TK.

Call Center Operations Manager:
Call Center Operations Manager takes the responsibility to monitor all business operation of the call center. Call Center Operations Manager is a high-level job and they will get 25,000TK to 45,000TK as salary.

Senior Call Center Product Support Specialist:
Senior Call Center Product Support Specialist normally promotes the product related services to the customers and gets the feedback from the customers. They sometime do the promotional campaign of the products. This high-level employee will get 25,000TK to 40,000TK as salary.

Junior Call Center Product Support Specialist:
Junior Call Center Product Support Specialist is a mid-level position and holds the same responsibilities of the Senior Call Center Product Support Specialist. The possible salary range of Junior Call Center Product Support Specialist is 18,000TK to 30,000TK.

Senior Call Center Representative:
Senior Call Center Representative is acting like a products promoter. Their main role is to advertise the products and push the sells. They just maintain the Junior Call Center Representative and manage them. This high-level employee will get 25,000TK to 50,000TK as salary.

Junior Call Center Representative:
Junior Call Center Representatives are holing the same role and face the real customers. The salary range of them is 12,000TK to 25,000TK.

Call Center Scheduling Manager:
Call Center Scheduling Manager just prepares the work schedule of the agents and the employees. They also monitor the product delivery date of the customers. This high-level position employee may claim 25,000TK to 40,000TK as salary.

Call Center Supervisor:
Call Center Supervisor's major responsibility is to supervise the agents or operators. It's a mid-level position and gets 15,000 to 25,000TK as salary.

Call Center Technical Analyst:
Call Center Technical Analyst is a high-level position and monitor and maintain the all technical issue of a call center. The possible salary of the Call Center Technical Analyst is 30,000TK to 60,000TK.

Call Center Operator or Agents:
The Call Center Operator or Agents is taking the main role of a call center. They receive all phone calls and e-mails from the customers and provide the customer support. This job may be permanent or part-time basis. The salary is mainly given by per hour or per call basis. Per hour they may get 80TK to 150TK.

Bangladesh Call Center Training [ Mar 17 2009 00:24:10 ]
Without a proper phone training program in place chances are that customer's telephone experience with the organization isn't being maximized. The phone skills and techniques used by the team members are essential to organization's image.

Customers deserve top slash telephone customer service. Anything less and missing out on a golden opportunity to develop long term, loyal relationships with customers and potential customers.

To get one chance to make a first intuition. It is essential to creating a positive first impression for effective phone answering skills that sets the tone for the rest of the customer’s interaction with the organization.

For achieving a customized phone training program to improve business, phone etiquette in business office or call center contact the experts who offer training for Call Center. To establish telephone etiquette excellence, experiences help organizations. Creating powerful and lasting telephone based customer experiences training experts help customer service call centers, small medical offices, and all types of organizations. Customer’s first impression of organization is often a telephone call. Implementation of an effective telephone etiquette skill training program is essential.

Training Courses Call Center Foundations Training Course This course was designed specifically for the business person entering or transferring to a call center, and others accountable for interfacing with call center professionals. It is of most value to: • Leaders stimulating with forming a call center • Professionals new to the call center task • Managers and executives with call center supervision • Recently promoted agents and team leads and those with getting higher responsibilities • IT, human resources, marketing, and other professionals that sustain or interface with the company call center or help desk • Consultants and sales professionals with call center clients and scenario Call Center Foundations presents the 'big picture", and introduces participants to the module parts, job roles, and performance factors that make up today's world-class call center.

Call Center Manager Training and Certification To brush up most important call center management skills and update the vision for building and leading a highly qualified team in compliance with current best practices.

Call Center Supervisor Training and Certification This is the most up-to-date training and certification program for call center supervisors. The v2.0 CCCS certification preparatory program trains supervisors in important communication, leadership and coaching skills, and presents best practices for the development of advanced agent training, motivation, maintenance, collaboration, performance capacity, and self-assessment programs.

Call Center Metrics, Analytics, & Reporting This seminar equip with a methodology for creating and using metrics that help to manage call center and drive positive behaviors.

Essential Skills and Knowledge for Effective Incoming Call Center Management This training course help to build a solid foundation for successful call center management. Call Center Training usually highlights training modules related to: Call Center Profession This deals with recognizing the functions, arrangement and key players of a typical call center and the subsequent uniqueness of the business.

Increased Customer Relationship This generally refers to the effective ways using Key Performance Indicators to balance the contradictory interests of the call center's stakeholders or the valued customers.

Workforce Management This aspect of the training relates to the forecasting, scheduling, occupancy and staffing principles and their consequent impact on the life of the CSR and the success of a call center.

Call Center Technologies The training on call center technologies bring about excellence in customer service, through state-of-the-art call routing applications and a mixture of other latest performance management tools.

Performance Management This refers to the different ways through which the long-term value of a customer could be defined. Also,the application of CRM (Customer Relationship Management) ethics to recognize and skillfully respond to the valued customers.

The different channels for delivery of training comprise of: • Face-to-face classroom training • Conference sessions • Web-based seminars (webzines) • Self-paced training (books and toolkits)

Bangladesh Professional Training Institute (Bangladesh) Description: BPTI has entered into the skill development sector of Bangladesh in early 2006, with the platform of R&G Group. BPTI has earned the reputation of being a cost effective and career oriented training institute in Bangladesh. This has happened as BPTI got the support from the experienced and committed faculty and management team work hard.

BPTI's Services for - Domestic & International Call Centre Support includes: • Call Center Agent Training • Call Center Management Training

BPTI Training Contents: • CUSTOMER SERVICE • GLOBAL ACCENT • CULTURE SENSITIZATION • COMMUNICATIVE ENGLISH Institute of Call Center technologies (ICCT) (Bangladesh) Description: Institute of Call Center Technologies is the leading training and development organization in Bangladesh. ICCT driven by a vision to provide cutting edge learning solutions to organizations and individuals to succeed and enhance performance, Of training and consulting professionals. ICCT trying to bear best international practices and deep local Knowledge to their clients and students. It is the first call center training institute in Bangladesh which actually provides the total solution including softwares, technologies, human resource and the technical supports of a call center industry with an office space of 1500sqft situated at Farmgate, Dhaka, Bangladesh URL: http://www.icctglobal.com/



Windmill Education Services Ltd. The contact details of Windmill Education Services Ltd. is as follows Hero Mindmine Institute Limited (Windmill Education Services Ltd. ) House # 90, Road # 5, Block –F Banani, Dhaka-1213 Phone # 9893773, 9892949, 8835379 Fax # 9891253 Email: info@windmillbd.com

Bangladesh Call Center Job title [ Mar 16 2009 23:23:52 ]
A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).



Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue retailers, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks, retail financial support, and sales support.
Title of call center job in Bangladesh includes

1. Senior Call Center Business Analyst
2. Junior Call Center Business Analyst
3. Senior Call Center Coordinator
4. Junior Call Center Coordinator
5. Call Center Floor Manager
6. Call Center Operations Manager
7. Senior Call Center Product Support Specialist
8. Junior Call Center Product Support Specialist
9. Senior Call Center Representative
10. Junior Call Center Representative
11. Call Center Scheduling Manager
12. Senior Call Center Specialist
13. Junior Call Center Specialist
14. Call Center Supervisor
15. Call Center Technical Analyst
16. Call Center Opetrator

Bangladesh Call Center Job Requirements [ Mar 16 2009 22:54:36 ]
Depending on the specifics of the job, the prospect must have a willingness to sell products (Hard sales or soft sale), and have excellent analytical skills. Many reps work in inbound call centers so they will need to troubleshoot a gamut of complex issues.



Call center employees must enjoy helping people, have a tactful manner and have a good memory. Having to recall for product details, policies and procedures are part of any fast paced call center job. Some organizations will be quite clear about their promotion of a drug free work environment, and will make any job offer contingent upon successfully passing of a criminal background.

While a college degree is usually not a requirement, many companies consider a degree a plus. Experience is also a big positive for anyone looking for call center work. In some positions where collection work is needed or where contract terms are often discussed, good negotiating skills, a positive attitude and the ability to be pleasant but firm are crucial.

An often overlooked call center job requirement is the ability to multitask. Many jobs will be incredibly fast paced and require the candidate to have great keyboarding skills and the ability to use several computer programs at once, while dealing with customers on the phone. High energy, resilience, and excellent time management skills will be very important for any one with call center work aspirations.

The following competencies are required for the call center jobs:

Education:
Education is not a major part of the call center jobs. Here the experience and customer handling capability is important. Most of the Bangladeshi firm wants O Level/A Level, Graduate in any discipline, IELTS/ TOEFL, and even the simple English medium students as educational qualification. The main importance is given to the English speaking capability. The call center owners are flexible about the education because most of the firms provide training after the selection. As there has no specific courses of degrees on the call center in our country so training is the only way to develop the educational skills.

Computer Literacy:
It is very important job requirements of the call center in Bangladesh. You should not have any higher degree about the computer if you are not applying for any technical post. Computer literacy such as MS Office and Basics of Windows XP is essential for most of the jobs. Sometimes the job providers also want a good typing skill.

Age Limit:
The perfect age limit for the call center job is 18 to 30 years. For the Bangladesh still now there have no experienced person in call center job because it is very new sector in Bangladesh. The young employees are most welcome for this industry but the aged experienced and qualified people are also demanded.

Communication skill:
As it is a customer based service industry so the communication competency is must. The job seekers should have sound communication skills as well as motivational capability. Good communication can deliver a satisfactory customer service. Negotiation and Convincing skills are also needed.

Trustworthy:
Trustworthy is another requirements of the call center job. The call center vendor provide the all secrete information and data of a company so the call center employee should keep the security of that information and they should show their trustworthy at their job. Punctual and honest in manner is welcomed by the job provider.

High energy level:
High energy level is must because the agents have to work hard; even they have to work at night. So that High energy level is very essential for the call center job.

Job at Indian Call Center [ Mar 16 2009 03:13:58 ]
Job Title Call Centre Executive
No. of Vacancies 100
Job Description Looking for tele-caller and Back-End Support Executives for various Banking/Telecoms processes for a prestigious Domestic BPO in Delhi.
Desired Profile: Good Communication Skills Knowledge of Regional Language is a plus (not necessary) Hard Working Excellent Growth Opportunity and Learning!!
Gender Preference Any
Minimum Experience Nil
Salary Offered (per month) Rs.7,500-10,000 ($166-222)
JOB LOCATION Country India State / U.T. Delhi Cities New Delhi
COMPANY PROFILE Contact Person Samara Company Type Sole Proprietor Category Employer

Call Center Executive [ Mar 16 2009 00:47:00 ]
Job Title Call Center Executive

No. of Vacancies 30
Job Location Dhaka
Job Level Entry Level
Job Type Full Time
Age Limit 18 to 35 Years
Education Minimum A Level / H.S.C but must have fluency in English
Job Requirements • Age 18 to 35 year(s)
• Student from English Medium will be get priority.
• Fluency in English (Major)
• Ability to work under pressure
• Strong leadership quality
• Excellent communication and interpersonal skills
• Must have knowledge of basic in computer.
• Smart and dynamic, with a clear voice.
Job Description • Inbound and Outbound customer service representative &Telemarketing
• Provide information regarding various products.
• Look after the Corporate Email correspondence.
• Technical Support to the foreign companies.
• Communicate with customers over phone.
• Provide service for the customers for inbound or outbound process.
Salary Negotiable

CONTACT ADDRESS Mexcall International Call Center
House - 44B, Road - 116, Gulshan,
Dhaka, 1212
Bangladesh