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How to find Outsource? [ Mar 30 2009 21:32:44 ]
It’s an important issue that how to find outsource? Many of the call center license holders have already established their call center business in Bangladesh. But it is very easy to establish a call center but very difficult to find outsource. We have everything to provide the customers but we need to know how to reach to them. If we just look at the successful countries those who are already dominating the call center industry then we can get the answer of that question.



Just have a look at the world’s leader companies; where they establish their call center and who are the lucky call center companies can get their contract and how? As for instance, SONY had established their call center in India. A leading outsourced services provider in India called SITEL had been appointed by SONY to provide customer care services for its main consumer electronics products. SITEL is handling first and second level inbound customer enquiries via telephone, e-mail, letter and fax. They are handling approximately 25,000 enquiries per month. If we look at the SITEL then we can see that their good reputation and experience had attracted the SONY Company. To describe the reliability of the SITEL the Mark Billinge, General Manager Customer Service Group of SONY said that,” SITEL’s experience and expertise in providing solutions in this sector was a key factor in our selection of the company for our UK operations. We went through an extensive research phase and opted for SITEL based on both the quality of their proposal and their proven track record in providing support in our industry.” Now you may think that for a new company, it’s completely impossible to gain goodwill; because they are just new in the market.

Again look at the HP (Hewlett-Packard), the most popular name of the computer industry. HP has their business operation whole over the world. HP is one of many technology companies who have moved a variety of high skilled tasks to countries such as China and India, which offer skilled workers, lower wages, and cheap cost. This multi billion company also chose India to setup their call center. HP had set up a contact center in Bangalore to support U.S. customers who use HP consumer products. This HP call center supports English-speaking customers in the United States via about 5,000 employees from partner companies based in countries including the Canada and United States.

Dell, another strong brand name in computer industry, is also operating in India to handle telephone calls from consumers in the United States and elsewhere around the world. Dell is now the world's largest PC maker over HP. They are interested to the India only for the good infrastructure and low cost. They also have the business activities in India. In a bid to provide value-added services to its customers, the Rs 1667 Crore Philips has launched its first call centre called ‘Philips Call Centre’ in India. Philips has their five call centers in major metros like Mumbai, Kolkata, Chennai and Bangalore. They also are planning to expand the number. Nokia also has their call center in India, China and Philippines. I think we all are very well-known about the world popular multinational bank named Citibank. The Citibank has their operation more than 40 countries whole over the world. They also setup their call center in the Philippines.

If you now look at the stories of those great companies then you sure can easily explore the same things are happening for the all companies that they are looking for the cheap rated countries for their call center like India, China, Philippines but most of them are the U.S or U.K based companies. The Bangladeshi Call Center companies also may take that advantage. We have all kinds of opportunities to attract them. We have cheap rated human resource, good infrastructure, friendly governmental policies and all other equipments and resources. Our call center companies may contact with them directly and let them know about our competitive advantages. If some of them will think for expand their call center then they also may take Bangladesh into consideration because we have all to give them. Even our call center companies can serve in cheapest rate that they mainly looking for. So, if you are thinking about finding outsource then don’t wait any more. Just contact with the companies directly through mail fax, internet or telephone and let them know about you. We hope you will get a better response from them.

Job Recruiting Agent at USA [ Mar 23 2009 03:29:30 ]
ATS Services Pvt. Ltd. Services & Description:
A recent McKinsey study has estimated overall expense reductions of up to 40% when low value-add back office operations, such as data entry, are moved to India. Incredibly, these cost savings increase when more complex tasks such as call centers, data mining, and underwriting are involved when compared to the cost of providing these services in the U.S. or the U.K. The real kicker, however, is a measurable increase in productivity and quality at the same time. Training in products and processes is much more effective due to low turnover (10-20%) experienced in India, so employees enjoy a learning effect at their jobs and are able to specialize where appropriate.
Contact Info
E-mail: john@johnhartwell.com
Phone: 978-448-8182 Fax: 978-448-8182

InteQ Corporation Services & Description: These solutions are delivered through Managed Services or Professional Services and range from basic infrastructure monitoring to fully integrated application and infrastructure management with problem resolution.
Contact Info
Email: john.thompson@inteqnet.com
Phone: 781.275.3400

KOM7 Technologies Services & Description: Leveraging new technologies using proven and cost effective method for each client. Working with customers to achieve their business objectives is highest priority. In view of this, have entered into partnerships with complementary technology companies to provide clients with the latest advancements in software, Internet and mobile communications technologies.KOM7 Technologies focuses on building products and providing specific services that are tailored to user requirements and preferences, and are designed to ensure customers' satisfaction, return on investment, and long term product performance benefits. Services experts know exactly where to look and what to do to improve business processes, reduce costs and wring highest returns from investments.
Contact Info
EMail: shivu@kom7.com
Phone: +91.44.24995510 Fax: +91.44.24997741

Outsourcing Insight, Inc. Services & Description: The main focus will be on those service providers working within the areas of IT, BPO, and Communications Network Management. OSI evolved to address this outsourcing marketplace specifically to assist in preparing large, complex bids and proposals typically in response to an issued RFQ or RFP issued by Technology Partners International (TPI) and Everest, in addition to the consulting divisions of the Audit/Consulting firms: Andersen, KPMG, Deloitte Touche, Pricewaterhouse Coopers (Monday) and Cap Gemini/Ernst & Young. These industry consultants provide a valuable service for the originating Client, however due to conflict of interest issues, the originating consulting firms are unable to provide assistance to the service providers in responding to the RFPs.OSI is able to provide a competitive advantage by:Coach & assist supplier's A & B pursuit teams and minimize differences across teams Qualifying the deal.
Contact Info
Email: bbatts@united.net
Phone: 6158285050

Job Recruiting Agent at UK [ Mar 23 2009 01:26:26 ]
Mercuri urval Services & Description: With 900 consultants operating out of 80 offices in 21 countries and with 5 offices across the UK, we combine global reach with local knowledge.Developing Your People, Your Organisation and Your Competitive Strength“I’ve worked with a lot of professional advisers in the past 12 months, not all enjoyable relationships, but you guys are different, you’re human.” Managing Director, PSS Ltd.“Candidates are treated with respect, which in my experience is not always the case and this I feel, is fundamentally important. I was very impressed with the process, the quality of the work and the commitment to successful delivery of the solution.” Managing Director, Arquest Ltd.“You have helped me a lot with my new team and I have learned a lot in the process. I hope we have the chance to do more work with you.” Vice President, Pearson Education.“Mercuri Urval is an extremely professional company who has a real empathy with what we are doing.
Contact Info
EMail: dani.amini@mercuriurval.com
Phone: 020 8901 6316

Entelegen Services & Description: Benefits of using Entelegen as your European sales team:> INSTANT ACCESS to a first class sales team which easily grows or shrinks in line with your needs > PROVEN IN all stages of selling, from pipeline generation through to contract negotiation and closing> LONG-TERM EXPERIENCE, a proven track record in European sales which reduces risk> “FIXED PRICE” billing for careful cost management and easy budgeting> SWITCH ON and off services as your requirements and budgets dictate> LOWER COST than hiring full-time staff and saves on recruitment fees.
Contact Info
EMail: info@entelegen.com
Phone: 01252 720 635 Fax: 01252 720 636

NIIT SmartServe Ltd Services & Description: SmartServe offers a full range of BPO services including Back office, Transaction processing, accounting, customer services and Call centre operations. Our strength lies in delivering customised BPO solutions requiring a strong Training and Knowledge management slant, where people need to get skilled to a higher standard.Ideally suited for the Insurance, Banking and Financial Services industries, Smartserve has had early success in establishing a Regulatory compliance operation in the Insurance industry for a leading network of IFA’s in the UK. Outbound calling for Market Surveys is another area of expertise.
Contact Info
EMail: rajiv@niit.co.uk
Phone: 44 1494 539 333 Fax: 44 1494 539 444

Baron Online - Corporate Services with passion Services & Description: Premier supplier of Corporate Services Out-tasking and preferred supplyer of several organisations (i.e. UNISYS, Commonwealth Business Council, MIFEX, EDG). Technical Documentation, Presentations and Regionalisation of web page content, brochures, newsletters, interactive CD ROM for German, Dutch and English speaking audiences.
Contact Info
EMail: info@baron-online.net
Phone: +448700174060

Job recruiting agent at India [ Mar 23 2009 00:16:18 ]
KG Information Systems Private Limited Services & Description: 1. Transcription (Medical, Legal, Media) 2. Investor Relations Services, 3. Engineering Design Services 4. Medical Claims processing 5. Financial Services, 6. Back office support 7. Tech Support, 8. Software Development, 9. Software Testing 10. Indexing Services KGiSL is an ISO-9001:1994 and ISO-9002:1994 company certified for its compliance to international quality standards and procedures, in Software Engineering and Engineering Design Services. KGiSL is also an SEI CMM® Level 4 company.
Contact Info
EMail: prassadh@kggroup.com
Phone: +91 422 2666187 Extension: 326 Fax: +91 422 2666325

MASTEK LIMITED Services & Description: Mastek offers offshore software development, applications management, CRM/eCRM and consulting services for the Financial Services, Insurance, Manufacturing, Telecom and Retail sectors. Clients include Fortune 1000 companies. Offer solutions using technologies like Java(TM), EJB(TM), J2EE(TM), JSP(TM),Sun Solaris, UNIX, C and C++, XML, TCP/IP among others.
Contact Info
EMail: marketing@mastek.com
Phone: 091 22 28247745,

LG Soft India Private Ltd. Services & Description: Industry focus includes Manufacturing, Retail, HR, Healthcare, Digital Broadcasting, MRO. Technology specialization includes client/server, web, mobile, embedded, home networking.LG Soft is an SEI CMM Level 5 company, belonging to the US$ 92 billion LG Group of South Korea. We have offices in Bangalore, Delhi, San Jose, London, Seoul and clientele worldwide.
Contact Info
Email: aurijit@lgsoftindia.com
Phone: 5275711 Extension: 138 Fax: 5275641 282 Fax: 091 22 56951331

Scope e-Knowledge Center Ltd Services & Description: These include: (i) Center for Database Services providing database building, abstraction and indexing services. (ii) Center for Business Research offering bespoke market research and the preparation of profiles and reports. (iii) Center for Investment Research providing support for equity investment research on companies, markets and products.
Contact Info
Email: sivadas@scopeknowledge.com
Phone: +91-44-24402813 Extension: 24 Fax: +91-44-24402802

Outsource Investment to Bangladesh [ Mar 22 2009 21:39:56 ]
Global market recession makes Bangladesh's software industry a very suitable harbor for outsourcing as many western and European companies shifted their focus on the country for low-cost IT services, sector insiders.


Bangladesh software export has achieved hefty growth in recent months, as more than 400 software and IT companies are exporting their services to around 30 countries in the world. President of Bangladesh Association of Software and Information Services (BASIS) Habibullah N Karim said, "Global economic downturn hastened export growth of our software industry." He also includes, "Bangladesh software industry will become a 500 million U.S. dollars export earning sector by 2013-2014 fiscal year (July 2013-June 2014) if the recent trend of robust growth continues,” Bangladesh fetched over 14 million U.S. dollars from export of software in the first five months of the current 2008-09 fiscal year with nearly 100 percent growth. The target set 30 million U.S. dollars of software export for the current fiscal year after the sector earned 24 million U.S. dollars in 2007-08 fiscal years which were 2.24 million U.S. dollars in 2000-01 fiscal years. Bangladesh has already become a large ground of potential human resources with bright propensity, quality and natural ability in software development during the last few years. Bangladesh approximately 20 billion taka (about 285.71 million U.S. dollars) software industry currently employs near 20,000 expert and semi-skilled professionals. Although a majority of the companies are exporting software services to the North America, recently there has been hopeful performance by a good number of firms in European and East Asian markets, mainly Japan. Following global companies interest about Bangladesh software industry, many local and foreign IT firms are investing for developing high-quality software taking advantage of low-cost work force here. Many global companies over the last few months to come and invest in the country as they think developing software here will help them to trim down their cost of operation and remain competitive in global market in the wake of economic downturn. Among the hundreds of export-focused companies at least 30 companies have been set up either as joint venture or as ODC (Offshore Development Center) with hundred percent overseas investments in the country in the recent past. The European Union has by now ranked the South Asian country as one of the top20 outsourcing destinations in the world. To meet the high quality standard of offshore jobs and meet the terms with the expectation of overseas clients, the companies in Bangladesh are rightly focusing on putting in place global standard practices and processes. New government vision to make digital Bangladesh by 2021 will also help local software industry to grow as it is expected to provide more budgetary supports like tax and duty cut to woo more investment in the IT sector. The Bangladeshi government presently provides 60 percent of the salary/allowance cost for recruiting interns (fresh graduates) by any software companies. Bangladesh is now connected to Submarine Cable Network South East Asia-Middle East-West Europe-4 (SEA-ME-WE-4), has already brought all of its major cities and towns under high-speed and low-priced fiber optic backbone. Bangladesh Software & IT Services Industry Makes an impressive Entrance in Outsource World New York 2008. The partaking of Bangladesh at the premier IT outsourcing exposition in USA named Outsource World New York created quite a stir. The Bangladesh deputation secured 107 qualified prospects from the Outsource World NY exhibition the highest so far from one exhibition.

Most common criteria that the outsource call center company looking [ Mar 21 2009 21:36:19 ]
In the recent age the outsourcing is very famous to the all types of business. Mainly the term outsourcing is concern with the business activities done by and through the third party who will work on behalf of the parent organization. Normally the outsourcing is done by the large organizations those who are looking for cost cut and more professional service against their products or services. But the main reason of outsourcing is minimizing the cost. Sometime it is very difficult to handle a large number of employees under a single management. In that situation some portion of the jobs are done by any third party those who are not a part of the parent organization or who have no direct business relationship with the parent organization. For minimizing the cost the outsource company wants to go for the lower rated organization. Into any outsourcing business there have two organization; the parent organization those who provide the business or a part of their business to other and the receiver who are working on behalf of the parent organization. Sometime a middle man may involve for negotiating between them.


The tendency of outsourcing is mostly seen in the call center business. Because, it is very difficult to maintain a call center; extra effort will be needed to handle call center. So, the companies send it to the third party. But the question is that, “what the outsource call center company is looking for?” The outsource call center company main searching for the following criteria when the go for the outsourcing contact:

Location The location is very important for the outsource call center company. Sometime the outsource call center company want to take the location advantage through outsourcing. As like the American companies having Call Center in Bangladesh can enjoy 24h service because of the 11 hours of time difference.

Budgeting The costing is a very important issue for outsource call center company. The outsource call center company always want to minimize the cost. The Asian country can provide the human resource and all other resources in very low cost. So the most of the outsource call center company want to establish their outsourcing relationship with the Asian countries.

Infrastructure For any outsource Call Center Company, the good infrastructure is essential. The networking system, organogram, government policy, terms and condition, communication media and many more are related to the infrastructure. For a well reputed company the good infrastructure in must. The strong and well organized infrastructure can provide a quality full call center service and can meet the desired customer needs.

Skilled people Skilled people or agent is also a necessary option for outsource call center company. Only the skilled and well trained agents can deliver a high quality call center service. The agents should have multi language skill and the good customer handling capability. The agents are the main issue for the outsource call center company.

Reliability Without the reliability the rest of the criteria are useless. The outsource call center company is looking for the reliability. As they are sharing their secrete business data as well as policy so they will expect the possible security of that. So the reliability and trustworthy is mandatory for the outsource call center company.
So, those are the most common criteria of outsource call center company for what they are looking for. Before entering into the outsource call center company all should have to achieve those criteria.

Job at Indian Call Center [ Mar 16 2009 03:13:58 ]
Job Title Call Centre Executive
No. of Vacancies 100
Job Description Looking for tele-caller and Back-End Support Executives for various Banking/Telecoms processes for a prestigious Domestic BPO in Delhi.
Desired Profile: Good Communication Skills Knowledge of Regional Language is a plus (not necessary) Hard Working Excellent Growth Opportunity and Learning!!
Gender Preference Any
Minimum Experience Nil
Salary Offered (per month) Rs.7,500-10,000 ($166-222)
JOB LOCATION Country India State / U.T. Delhi Cities New Delhi
COMPANY PROFILE Contact Person Samara Company Type Sole Proprietor Category Employer