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Bangladesh Call Center Job Sources [ Mar 17 2009 04:31:09 ]


The call center jobs are the most wanted today. The young generation is attracted by this job sector because it is very easy to get and low experience is required. Most of the call centers companies are provide training after the selection. There also have many call center training institutions from where the people can get short course on the call center job. It is also easy to find the call center jobs. Here are some possible Bangladesh call center job sources:



On-Line Sources
On-Line is the great source of call center jobs. As it is IT based industry and the applicants are also used to the On-Line searching for their jobs so the call center employers circular their jobs at the website. Most of the well known companies are advertising their call center jobs at their own website as well as they also place it to the on-line jobs site. Here are some addresses of the Bangladesh on-line job source:

1. Grameenjobs.com
RM Center 4th Floor 101 Gulshan Ave, Dhaka-1212
Phone: (02) 8811362, 9891756

2. Bdjobs.com
8th Floor - West BSRS Bhaban 12 Karwan Bazar, Dhaka 1215
Phone: (02) 9117179, 9140345, 0152312815

3. Jobsa1.com
Rawshan Tower (2nd floor) 152/2A/2, Panthapath, Green Road, Dhaka-1205
Phone: (02) 9676339, 0152-309199

4. Jobsdiary.com
9/C Motijheel C/A, Shahnewaz Bhaban 4th Floor, Suite 11, Dhaka 1000
Phone: (02) 9564616, 0191-510531, 0171-161317

5. deshijob.com
Section #11, Block # A, Road # 8, lane # 3 House # 1, Mirpur, Pallabi, Dhaka-1216
Phone: (02) 0152363859, 0188429429

6. Jobstreet.com
BSRS Bhaban (Level 5) 12, Karwan Bazar, Dhaka-1215
Phone: (02) 9114331, 9118497

7. Cyberjob.com.bd
House - 26, Road - 28, Block - K, Banani Dhaka – 1213
Phone: (02) 9888712, 8817270, 9893308-9


Newspapers
The newspapers are also a great source of the Bangladesh call center jobs. The call center job providers choose the newspaper as their job source because still now many people are depending on newspapers as their job source. The list of the newspapers those who provide the call center jobs are as follow:

1. The Daily Star
2. The Daily Prothom Alo
3. The Daily Jugantor
4. The Daily Amader Somoy
5. The Daily Ittefaq
6. The Daily Janakantha
7. The Bangladesh Today
8. New Age and more


E-mail Marketing
Recently the E-mail Marketing is very popular media of the job circular. If you have any E-mail ID then sometimes you may have the experience of the E-mail Marketing. The call center job providers often use E-mail marketing to search the employee.


College/University Forum
In Bangladesh many college and universities have career forum. The employer sometime contacts with them to search the call center employee.


Personal Communication
Personal Communication is also a great source of the call center jobs. To find the perfect and reliable employee the personal communication works like magic.


Now it’s your turn to decide yourself the source of the call center jobs.

Bangladesh Call Center Salary Range [ Mar 17 2009 01:15:30 ]
As we have already mention the possible jobs title of the local call center; now we are here trying to give an idea about the salary range of those positions:



Senior Call Center Business Analyst:
This is a higher level job of the call center. The Senior Call Center Business Analyst's main responsibility is monitor the all sections of the call center and find out the possible opportunity for the call center. Senior Call Center Business Analyst also creates the new dimension of the business. The possible salary range of the Senior Call Center Business Analyst is around 40,000 TK to 70,000 TK.

Junior Call Center Business Analyst:
Junior Call Center Business Analyst holds just a lower responsibility than the Senior Call Center Business Analyst. This position is just for help the senior person. In any call center there may have more than one Junior Call Center Business Analyst. The salary range of the Junior Call Center Business Analyst is around 30,000 TK to 60,000 TK

Senior Call Center Coordinator:
The Senior Call Center Coordinator is a very important body of the call center. Senior Call Center Coordinator's main role is coordinate with the customers; may be regular or potential; and develop a strong business relationship with them. 30,000TK to 50,000TK is the possible salary range for the Senior Call Center Coordinator.

Junior Call Center Coordinator:
Junior Call Center Coordinators are the helping persons of the Senior Call Center Coordinator. They are just subordinate of the Senior Call Center Coordinator and hold the similar responsibilities. The smart salary range of the Junior Call Center Coordinator is 20,000TK to 40,000TK.

Call Center Floor Manager:
Call Center Floor Manager is a mid-level job of the firm. The main responsibility is take the proper monitoring among the agents and makes sure the facilities of them. The salary of Call Center Floor Manager may very between 15,000TK to 25,000TK.

Call Center Operations Manager:
Call Center Operations Manager takes the responsibility to monitor all business operation of the call center. Call Center Operations Manager is a high-level job and they will get 25,000TK to 45,000TK as salary.

Senior Call Center Product Support Specialist:
Senior Call Center Product Support Specialist normally promotes the product related services to the customers and gets the feedback from the customers. They sometime do the promotional campaign of the products. This high-level employee will get 25,000TK to 40,000TK as salary.

Junior Call Center Product Support Specialist:
Junior Call Center Product Support Specialist is a mid-level position and holds the same responsibilities of the Senior Call Center Product Support Specialist. The possible salary range of Junior Call Center Product Support Specialist is 18,000TK to 30,000TK.

Senior Call Center Representative:
Senior Call Center Representative is acting like a products promoter. Their main role is to advertise the products and push the sells. They just maintain the Junior Call Center Representative and manage them. This high-level employee will get 25,000TK to 50,000TK as salary.

Junior Call Center Representative:
Junior Call Center Representatives are holing the same role and face the real customers. The salary range of them is 12,000TK to 25,000TK.

Call Center Scheduling Manager:
Call Center Scheduling Manager just prepares the work schedule of the agents and the employees. They also monitor the product delivery date of the customers. This high-level position employee may claim 25,000TK to 40,000TK as salary.

Call Center Supervisor:
Call Center Supervisor's major responsibility is to supervise the agents or operators. It's a mid-level position and gets 15,000 to 25,000TK as salary.

Call Center Technical Analyst:
Call Center Technical Analyst is a high-level position and monitor and maintain the all technical issue of a call center. The possible salary of the Call Center Technical Analyst is 30,000TK to 60,000TK.

Call Center Operator or Agents:
The Call Center Operator or Agents is taking the main role of a call center. They receive all phone calls and e-mails from the customers and provide the customer support. This job may be permanent or part-time basis. The salary is mainly given by per hour or per call basis. Per hour they may get 80TK to 150TK.

Bangladesh Call Center Training [ Mar 17 2009 00:24:10 ]
Without a proper phone training program in place chances are that customer's telephone experience with the organization isn't being maximized. The phone skills and techniques used by the team members are essential to organization's image.

Customers deserve top slash telephone customer service. Anything less and missing out on a golden opportunity to develop long term, loyal relationships with customers and potential customers.

To get one chance to make a first intuition. It is essential to creating a positive first impression for effective phone answering skills that sets the tone for the rest of the customer’s interaction with the organization.

For achieving a customized phone training program to improve business, phone etiquette in business office or call center contact the experts who offer training for Call Center. To establish telephone etiquette excellence, experiences help organizations. Creating powerful and lasting telephone based customer experiences training experts help customer service call centers, small medical offices, and all types of organizations. Customer’s first impression of organization is often a telephone call. Implementation of an effective telephone etiquette skill training program is essential.

Training Courses Call Center Foundations Training Course This course was designed specifically for the business person entering or transferring to a call center, and others accountable for interfacing with call center professionals. It is of most value to: • Leaders stimulating with forming a call center • Professionals new to the call center task • Managers and executives with call center supervision • Recently promoted agents and team leads and those with getting higher responsibilities • IT, human resources, marketing, and other professionals that sustain or interface with the company call center or help desk • Consultants and sales professionals with call center clients and scenario Call Center Foundations presents the 'big picture", and introduces participants to the module parts, job roles, and performance factors that make up today's world-class call center.

Call Center Manager Training and Certification To brush up most important call center management skills and update the vision for building and leading a highly qualified team in compliance with current best practices.

Call Center Supervisor Training and Certification This is the most up-to-date training and certification program for call center supervisors. The v2.0 CCCS certification preparatory program trains supervisors in important communication, leadership and coaching skills, and presents best practices for the development of advanced agent training, motivation, maintenance, collaboration, performance capacity, and self-assessment programs.

Call Center Metrics, Analytics, & Reporting This seminar equip with a methodology for creating and using metrics that help to manage call center and drive positive behaviors.

Essential Skills and Knowledge for Effective Incoming Call Center Management This training course help to build a solid foundation for successful call center management. Call Center Training usually highlights training modules related to: Call Center Profession This deals with recognizing the functions, arrangement and key players of a typical call center and the subsequent uniqueness of the business.

Increased Customer Relationship This generally refers to the effective ways using Key Performance Indicators to balance the contradictory interests of the call center's stakeholders or the valued customers.

Workforce Management This aspect of the training relates to the forecasting, scheduling, occupancy and staffing principles and their consequent impact on the life of the CSR and the success of a call center.

Call Center Technologies The training on call center technologies bring about excellence in customer service, through state-of-the-art call routing applications and a mixture of other latest performance management tools.

Performance Management This refers to the different ways through which the long-term value of a customer could be defined. Also,the application of CRM (Customer Relationship Management) ethics to recognize and skillfully respond to the valued customers.

The different channels for delivery of training comprise of: • Face-to-face classroom training • Conference sessions • Web-based seminars (webzines) • Self-paced training (books and toolkits)

Bangladesh Professional Training Institute (Bangladesh) Description: BPTI has entered into the skill development sector of Bangladesh in early 2006, with the platform of R&G Group. BPTI has earned the reputation of being a cost effective and career oriented training institute in Bangladesh. This has happened as BPTI got the support from the experienced and committed faculty and management team work hard.

BPTI's Services for - Domestic & International Call Centre Support includes: • Call Center Agent Training • Call Center Management Training

BPTI Training Contents: • CUSTOMER SERVICE • GLOBAL ACCENT • CULTURE SENSITIZATION • COMMUNICATIVE ENGLISH Institute of Call Center technologies (ICCT) (Bangladesh) Description: Institute of Call Center Technologies is the leading training and development organization in Bangladesh. ICCT driven by a vision to provide cutting edge learning solutions to organizations and individuals to succeed and enhance performance, Of training and consulting professionals. ICCT trying to bear best international practices and deep local Knowledge to their clients and students. It is the first call center training institute in Bangladesh which actually provides the total solution including softwares, technologies, human resource and the technical supports of a call center industry with an office space of 1500sqft situated at Farmgate, Dhaka, Bangladesh URL: http://www.icctglobal.com/



Windmill Education Services Ltd. The contact details of Windmill Education Services Ltd. is as follows Hero Mindmine Institute Limited (Windmill Education Services Ltd. ) House # 90, Road # 5, Block –F Banani, Dhaka-1213 Phone # 9893773, 9892949, 8835379 Fax # 9891253 Email: info@windmillbd.com

Bangladesh Call Center Job title [ Mar 16 2009 23:23:52 ]
A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).



Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue retailers, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks, retail financial support, and sales support.
Title of call center job in Bangladesh includes

1. Senior Call Center Business Analyst
2. Junior Call Center Business Analyst
3. Senior Call Center Coordinator
4. Junior Call Center Coordinator
5. Call Center Floor Manager
6. Call Center Operations Manager
7. Senior Call Center Product Support Specialist
8. Junior Call Center Product Support Specialist
9. Senior Call Center Representative
10. Junior Call Center Representative
11. Call Center Scheduling Manager
12. Senior Call Center Specialist
13. Junior Call Center Specialist
14. Call Center Supervisor
15. Call Center Technical Analyst
16. Call Center Opetrator

Bangladesh Call Center Job Requirements [ Mar 16 2009 22:54:36 ]
Depending on the specifics of the job, the prospect must have a willingness to sell products (Hard sales or soft sale), and have excellent analytical skills. Many reps work in inbound call centers so they will need to troubleshoot a gamut of complex issues.



Call center employees must enjoy helping people, have a tactful manner and have a good memory. Having to recall for product details, policies and procedures are part of any fast paced call center job. Some organizations will be quite clear about their promotion of a drug free work environment, and will make any job offer contingent upon successfully passing of a criminal background.

While a college degree is usually not a requirement, many companies consider a degree a plus. Experience is also a big positive for anyone looking for call center work. In some positions where collection work is needed or where contract terms are often discussed, good negotiating skills, a positive attitude and the ability to be pleasant but firm are crucial.

An often overlooked call center job requirement is the ability to multitask. Many jobs will be incredibly fast paced and require the candidate to have great keyboarding skills and the ability to use several computer programs at once, while dealing with customers on the phone. High energy, resilience, and excellent time management skills will be very important for any one with call center work aspirations.

The following competencies are required for the call center jobs:

Education:
Education is not a major part of the call center jobs. Here the experience and customer handling capability is important. Most of the Bangladeshi firm wants O Level/A Level, Graduate in any discipline, IELTS/ TOEFL, and even the simple English medium students as educational qualification. The main importance is given to the English speaking capability. The call center owners are flexible about the education because most of the firms provide training after the selection. As there has no specific courses of degrees on the call center in our country so training is the only way to develop the educational skills.

Computer Literacy:
It is very important job requirements of the call center in Bangladesh. You should not have any higher degree about the computer if you are not applying for any technical post. Computer literacy such as MS Office and Basics of Windows XP is essential for most of the jobs. Sometimes the job providers also want a good typing skill.

Age Limit:
The perfect age limit for the call center job is 18 to 30 years. For the Bangladesh still now there have no experienced person in call center job because it is very new sector in Bangladesh. The young employees are most welcome for this industry but the aged experienced and qualified people are also demanded.

Communication skill:
As it is a customer based service industry so the communication competency is must. The job seekers should have sound communication skills as well as motivational capability. Good communication can deliver a satisfactory customer service. Negotiation and Convincing skills are also needed.

Trustworthy:
Trustworthy is another requirements of the call center job. The call center vendor provide the all secrete information and data of a company so the call center employee should keep the security of that information and they should show their trustworthy at their job. Punctual and honest in manner is welcomed by the job provider.

High energy level:
High energy level is must because the agents have to work hard; even they have to work at night. So that High energy level is very essential for the call center job.

Call Center Executive [ Mar 16 2009 00:47:00 ]
Job Title Call Center Executive

No. of Vacancies 30
Job Location Dhaka
Job Level Entry Level
Job Type Full Time
Age Limit 18 to 35 Years
Education Minimum A Level / H.S.C but must have fluency in English
Job Requirements • Age 18 to 35 year(s)
• Student from English Medium will be get priority.
• Fluency in English (Major)
• Ability to work under pressure
• Strong leadership quality
• Excellent communication and interpersonal skills
• Must have knowledge of basic in computer.
• Smart and dynamic, with a clear voice.
Job Description • Inbound and Outbound customer service representative &Telemarketing
• Provide information regarding various products.
• Look after the Corporate Email correspondence.
• Technical Support to the foreign companies.
• Communicate with customers over phone.
• Provide service for the customers for inbound or outbound process.
Salary Negotiable

CONTACT ADDRESS Mexcall International Call Center
House - 44B, Road - 116, Gulshan,
Dhaka, 1212
Bangladesh