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Present Situation of Call Center in Bangladesh [ Mar 15 2009 00:44:37 ]
According to a recent research done by the San Antonio-based research and consulting firm Frost & Sullivan Inc., the call center outsourcing market reached $19.5 billion in revenues in 2005 and is likely to reach $20.1 billion in the course of 2012. The outsourcers are also under increasing demands to do more than just increase efficiencies. Clients expect outsourced call centers to improve retention, and reliability as well. These days, companies look during vendor selection process is political stability of the location. They will certainly make sure that the location is in a politically stable place for doing business at ease. As Bangladesh from this perspective needs to work hard to prove that the company will get 100 per cent support from the government and leading political groups. For the Bangladeshi organizations entering into successful call center outsourcing relationship requires a major time commitment.

The prospects of this industry very new to Banglad esh, Bangladeshi companies initiated joint venture with USA and India to open up training academy in collaboration with Call Center School, the leading for the professional development of individuals in the Call Center industry. It has been claimed that Bangladesh can take advantage of the rising costs of operating call Canter in Philippines and India in recent years by utilizing its low wages and large labor force. There is man power available for employment in Call Centers at much lower rates here than in neighboring India, capability of the existing work force of carrying out the complex responsibilities of Call Centers.

Habibullah N. Karim, President of Bangladesh Association of Software and Information Services (BASIS) also the Chairman of the IT Committee of American Chamber in Bangladesh (AmCham) said that the call center opportunity is real and Bangladesh can have a share of this market through aggressive entrepreneurship.

The call centers provided hot business prospect but Bangladesh is a late entrant. As such Bangladesh does not have the starter benefit. Bangladesh must study the mistakes made by entrepreneurs in India and Philippines and carefully perform its business plans after going through the full diligence rotation. Any miss-step early on could curse disaster for the whole industry. It’s a large chunk of today's Bangladeshi youth is aspiring to work in a call center. Good salaries, professional work environments, and chances to enhance one's communication skills, and exposure to customers on the other side of the globe, all have proved to be enough to ensnare candidates in huge numbers.

But because of lack of exposure to the extremely aggressive standards of Call Centers that there is an acute lack of human resources in Bangladesh with the specific set of skills that are required to excel in this industry. That is why, although a Call Centers operative can be hired for 20,000 rupees a month in India, a salary of more than 50,000 taka will be sufficient to induce a person with similar sets of skills to become a call center operative in Bangladesh under current circumstances Mr.Saif the call center is a dot com phenomenon which may soon be dispensed with like its predecessors. On the country, it believes that this is a HR intensive industry which uses IT as a support mechanism. Bangladesh has access to the similar technology available in the United States and India.

Although Bangladesh is a late entrant in the market, it is optimistic about the long run possibilities for Bangladesh. But for these possibilities to materialize, Bangladeshi organizations need to have a major time commitment and make investments in developing the man power to meet the international standards. Comparing the training academies for call center that have sprung up like mushrooms all over the country.

Product and Services of Call Center in Bangladesh [ Mar 14 2009 23:38:53 ]
Call centers are used by phone, skype, msn massenger, yahoo massenger, mail order catalog organizations, telemarketing companies, computer product help desks, and large companies that uses the telephone to sell products and services or provide information or help customer to resolve an problem.A call center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, product marketing, product or service feedback, and debt collection are also made. In addition to a call centre, collective handling of any kind of live personal help with the voice communication. Bangladesh is now trying hard to grab a share of the multi billion dollar outsourcing pie by gearing up to join the bandwagon. . The ministry and the corporate figures of country is amazed by the growth and the wealth generated by its neighbor India by this Call Centre, BPO industry.

Call Centers in Bangladesh provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. Call centers’ in Bangladesh has the resources, technology and operating expertise in spot to assist companies enlarge globally and surpass their client sales, services and marketing expectations by the PROACTIVE Customer Centric approach. They providing higher quality-value and added Call Center Services from all over the globe. They are committed to building scalable and repeatable business solutions & services ensuring client success. Bangladeshi Call Centers are specializing in all kind of outsourcing call center services. It includes inbound and outbound call center services which helps best utilization of moment, money and resources, and encourage clients’ bottom-line.

Outbound Telemarketing Services Outbound call center services have specialization in Appointment Scheduling, Debt Collection, Lead Generation, Research Surveys and Telecom Industries, Insurance, Telemarketing in Mortgage etc. Outsourcing Call Center Services and have high conversion rates, increased sales, and more contented clients, finally translating to reiterate purchases and faithful client relationships. Outbound Call Center Services Offer Include:
Outbound sales projects
Professional Order Processing
Product service,
Lead generation
Database management
Product registration
Customer service
Retention campaigns
Verification activities
Business Process Outsourcing
Debt Collection Services,
Product Promotions and Customer Satisfaction Research Surveys

Inbound Call Center Services
Inbound Call Center Services provides Call Center Technical support,Answering service,Order Taking service, Help Desk, & Customer Service.Inbound Call Center Services assisting to push clients’ sales and have the most out of marketing dollars. The Customer Service Representatives (CSR) inbound call center always respond to clients, customers or prospects in a timely, polite and professional manner.
Inbound Call Center Services Offer Include:
Toll Free Customer Service
Order Taking, Order Processing & Catalogue Order Taking
Customer service assistance
Inbound Direct Response
Save-the-sale techniques
Up-selling and cross selling
Scalable call answering and routing
Email follows up
New product services
24-Hr Helpdesk
Automated call distribution environment
Emergency Response and Direct Response Services
Appointment Scheduling
Telephone Answering and Web Receptionist Services
Caller identification
Ad response contact services
Interactive Order Entry Services
Customer care and problem solving
Client communication

How Bangladesh Call Center Can Help You? [ Mar 14 2009 23:28:51 ]
The latest business news to hold the nation is the much puffed up about advent of the Call Center industry. With overall Call Center outsourcing market expected to grow gradually and reach $20.1 Billion in revenues by 2012 from $19.5 billion in 2005, this sector undoubtedly offers many opportunities for Bangladesh but it may just fall short of revolutionizing our country’s economy quickly, as some rumors would have us suppose.

To get a coherent view on the prospects of this industry very new to Bangladesh, star Campus decided to consult Saif Mahmood ,CEO, LiveBean Bangladesh Ltd. His company has recently initiated joint venture with USA and India to open up a training academy in association with Call Center School, the leading company in the world for the professional development of individuals in the Call Center industry. It has been claimed that Bangladesh can take improvement of the expanding costs of operating call Canter in Philippines and India in recent years by utilizing its law wages and large labour force a claim that was significantly examined by Mr.Saif . While he doesn’t question the fact that there is man power available for employment in Call Centers at much lower rates here than in neighboring India , he does question capability of the existing work force of carrying out the complex responsibilities of Call Centers . Besides fluency in English and basic computer literacy, a persons needs to possess sound customer service skills to be an effective Call Centers operative. But because of lack of exposure to the extremely competitive standards of Call Centers Mr.saif fells that there is an acute lack of human resources in our country with the specific set of skills that are required to excel in this industry. That is why ,although a Call Centers operative can be hired for 20,000 rupees a month in India , he estimates that a salary of moor then 50,000 taka’s will be sufficient to induce a person with similar sets of skills to become a call center operative in Bangladesh under current circumstances Mr.Saif vehemently negates the belief held in certain quarters that the call center is a dot.com phenomenon which may soon die out like its predecessors . On the country , he believes that this is a HR intensive industry which uses IT as a support mechanism . He points out that Bangladesh has access to the same technology available in the United States and India , i. e . Avaya lucent technologies which are deemed to be the best in business.

The differentiating Factor in this industry is not the technology , but the quality of service provided thought the usage of this technology . Because of the current worldwide trend of retaining existing customers , he believes that this industry has a long way to go . That is why , although Bangladesh is a late entrant in the market, he is optimistic about the long run possibilities for Bangladesh . But for this possibilities to materialize , he believes that Bangladeshi organizations need to have a major time commitment and make investments in developing the man power to meet the international standards . Comparing the many training academies for call center that have sprung up like mushrooms near Farm Gate.From small to large companies, all involve a call center support to advance up its foundation line today.

A call center has its advantages and reimbursement. Outstanding among them are the advantage of having a customer service envoy (for some it’s a luxury, but the return far exceeds investment in the short as well as long run) who can communicate with the customers and prospects. Employing an trained (or somewhat) call center or customer service agent is like having a workforce that can represent the company without moving even a bit from the chair.

In the past, getting a readymade but custom call center service was not possible, especially for small or medium scale businesses. But now, for the Internet telephony technologies improvement and competition between different vendors even small mom-pop shops can have desired numbers of call center agents.

The call center industry has been vast for many years, employing thousands of people in the world. Moreover, the global call center technology market has been said will grow to an astonishing industry. The development already proves so.

The reason for so much growth when it comes to call centers is because of the many companies that are choosing to shift part of their business into the call center world. This isn’t an awful thing, as it provides many avenues of prospect with these companies when looking for a call center career.

There is an extensive range of possibilities when choosing to employment in a call center.First of all, there are different kinds of customer service call centers to have a preference from. Some may contract with answering client questions and handling client problems, while others have a certain sales feature to them. Handling complaints or providing technical support is other options reachable in call center careers. However, the types of call center choose, customer service will play the biggest role in how to perform job.

It is important to keep in mind what type of call center will fit personality. If you aren’t much of a salesperson, or you aren’t at ease tackling troubleshooting issues, you shouldn’t chase this avenue as it will only make you miserable in the long run.

Advantage of Call Center in Bangladesh [ Mar 14 2009 23:17:33 ]
The whole of the world is now looking for a modern and aggressive business policy that can serve the customers effectively and efficiently. To meet the entire customer satisfaction the organizations are trying to deliver a high quality service. People are no longer wanted to wait for get any information and service about any business. The modern business bodies are much more conscious about the customer service. To meet that demand the companies and the organizations are going to setup call center. The organization may have their own call center or they may make it happen through outsourcing.

There have many countries in world who offer inboard and out board call center service. But the cost and other issuers are matter. The companies of course will go to the cheapest and reliable call center. The South Asia is the most suitable place to establish call center. And the Bangladesh is the new comer in this sector. But the Bangladesh has a great opportunity to progress in call center industry. There have many reasons behind “why you choose Bangladesh to setup a call center?” Just have a look at the following; we have discussed some point about the advantage of call center in Bangladesh.

Efficient Human Resource from Bangladesh It is very well known that Bangladesh is the country where the most attractive resource is ‘Human’. We can offer highly skilled and educated workforce because of our increasing number of universities and training industries. Our training institutes are successful for preparing the efficient manpower for the Call Center. The young generation wants to get a call center job willingly. Bangladesh has many university students. They also can do a part-time job at the call centre. And it is also another advantage because the demand of the students is lees than a professional worker.

Location of our call center Bangladesh has the location advantage because of the 11 hour time difference with the USA. For the time zone advantage American, West European and Asia Pacific’s organizations can enjoy 24 hours customer service round the week. Our geographic location is also very suitable to establish a call center. Because our environment is support us to work round the whole year. The geographical advantage and the time zone will provide a great opportunity to reach the height.

Limited Cost In spite of the lowest cost of manpower, Bangladesh can provide the Call Center Service in cheap rate. Today we also have a vast amount of educated people from inside or outside of the country in IT sector and they are ready to serve at a very minimum cost rather than the rest of the world. The call center investors can invest to the Bangladesh because of the cheap rate of human resource, equipments, and all other assets that may need for establish a call center in Bangladesh.

Appropriate Government’s Policy The Government of Bangladesh offers the tax free import policy for the IT sectors that will able to create a wide range of opportunity to establish a Call Center. The Bangladesh Government wants a great improvement in IT sector; especially they keep focusing on the call center business. They believe that as like the Bangladesh garments sector the call center industry also can earn huge amount of foreign currency. The Government’s Policy is also suitable for continuing the business for long run. They always welcome the foreign investors to invest in country without any hesitation. Bangladesh Government will provide all kinds of support to establish a call center.

Infrastructure The infrastructure of Bangladesh is very much updated to setup a call center in Bangladesh. It is also another great advantage of call center business in Bangladesh. Our low tariff on communication sectors will add an extra advantage for the Call Center business. Here we can easily run a call center business and the whole infrastructure of our country will encourage us directly.

High Potentiality Bangladesh is the country where the potentiality of IT related business is very high. Our comparative advantage is successful for get the attention of the multinational organizations. The whole economical and geographical situations are developing rapidly. For the future benefit it is the right decision to establish a call center in Bangladesh.

The advantage of call center in Bangladesh is many. People just want a smooth solution to setup new types of business like call center and Bangladesh is all-time ready to help.